How to Reach Us
What to Include
Support Coverage
Questions & answers
How can I contact PoseidonRX support?
Send an email to [email protected]. The website is available in English, Spanish, German, Czech, Danish and Greek.
What details should I include in my message?
Include your order number and a description of the issue. Support can help with order status, delivery and payment matters.
Does PoseidonRX ship outside Europe?
PoseidonRX ships to the European Union only. Check the website for specific regional availability and shipping details.
Can I get help with payment issues here?
Yes, contact [email protected] for assistance with any payment-related questions or problems regarding your order.
For information on shipping options and payment methods, please see our Shipping & Payment page, where we answer the most frequent questions. For inquiries about your current order, payment status or delivery progress, the resources below will help.
How to find your tracking code
Once payment is confirmed and your order is dispatched from our warehouse, your tracking code is available within 2β5 business days. You can find it via:
- Email β your tracking code is sent automatically to the email address associated with your account.
- Website β log in and go to My Account β Order History for your tracking details.
Track your order online
For deliveries that have cleared customs, track your order on the relevant national postal service website using the tracking number provided.
Email us
For any questions, feedback or help choosing the right products, reach out to [email protected].
Our support team responds within 24 business hours. Requests submitted on Fridays may be addressed the following Monday. We appreciate your understanding and patience.
shipping.payment
- Payment status β whether your payment is approved, pending or declined.
- Order status β whether your order is being processed, shipped, or reshipped in the event of a customs hold.