Frequently Asked Questions (FAQ)

Where do you ship from?

We arrange shipments from the European Union, and our organization name is never indicated on any package. To ensure maximum discretion and the highest likelihood of successful delivery, shipments are dispatched from various locations across the EU.

Do you ship internationally?

Yes, PoseidonRX ships worldwide.

How long will it take to get my package?

Once your order is placed, you’ll receive a confirmation email listing your purchased items. After payment is received, we process and ship orders within 2-5 business days. Delivery times vary based on shipping method, postal service efficiency, customs, and other factors, so we can only provide estimates:

• Shipping to the USA: approximately 7-15 business days once tracking is provided.
• Shipping within Europe: approximately 7-10 business days.

What is the shipping rate?

We offer a flat shipping rate of $39 for all orders.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this tracking number on the relevant postal service website to monitor your package’s progress. Keep in mind that it may take a few days for tracking information to update.

Are my orders packaged discreetly?

Yes, we prioritize privacy and security. Our packages are plain, with no company markings or labels related to the product contents. Your order will arrive in generic packaging to ensure complete discretion.

What payment methods do you accept?

We currently accept various secure payment methods, including credit/debit cards and popular online payment services like Bitcoin, PayPal, TransferWise, Western Union, and MoneyGram.

Do you offer refunds or exchanges?

Due to the nature of our products, all sales are final. However, if you encounter an issue with your order (e.g., missing items or incorrect product), please contact our support team within 48 hours of receiving your package, and we will work to resolve the issue.

Will I need to sign for my package?

In most cases, packages do not require a signature upon delivery. However, this may vary by country and local postal service requirements. For added security, we recommend being present at the delivery location when the package is expected.

Do you guarantee delivery?

We strive to ensure successful deliveries worldwide and package each order to avoid customs issues. While we cannot control every aspect of the shipping process, we have a high success rate. If a package does not arrive, contact our support team, and we’ll work with you to resolve the issue.

What is the likelihood that my package will be seized by customs?

It’s very rare! For orders shipped to the United States, Canada, Europe, and South Africa, we maintain a 99.9% success rate in delivering products to our customers. However, in the unlikely event of a seizure, we offer a free replacement policy. We will either reship your order at no additional cost or credit your account for a future purchase on our site. Simply email us the official seizure notification from the post office or customs, and we will arrange for a replacement within 3 business days.

How do I contact PoseidonRX customer support?

If you have any other questions or concerns, please don’t hesitate to reach out to our support team via our Contact Us page or via live chat! We are here to help with any inquiries you may have regarding your order or our products.